Delivery & Returns

Delivery

We’ve tried to make delivery as simple as possible. Most orders placed before 2pm on a working day are dispatched the same day. Next-day and AM delivery orders also need to be placed by 2pm.

Delivery charges and times

Working days are Monday to Friday, excluding public holidays. For example, an order placed before 2pm on a Friday will usually arrive on Monday. Delivery times are estimates from our couriers.

*Large, heavy or pallet orders to these areas may cost more to deliver. See below.

Large orders, pallets and remote areas

Some orders need special delivery arrangements. That can be because of their size, weight or quantity, because they need a pallet, or because of where they’re going or access at the delivery address. If this means a higher delivery charge, we’ll contact you before we dispatch your order. You can then choose to pay the difference or cancel for a full refund. We’ll never send your order at the higher price without your agreement.

Please check your address

Please make sure your address, postcode and contact details are correct. If a delivery fails or has to be redirected because of incorrect details or access problems, we may need to pass on the extra courier costs.

Delivering outside the UK

We can deliver worldwide, but not through our website. Please call 0333 987 4565 or email hello@itppackaging.com and we’ll be happy to help.

Check your delivery

Please check your goods as soon as they arrive. If anything is damaged, missing or not what you ordered, let us know straight away. Keep the goods and packaging so we can look into it. Business customers need to tell us within 3 working days.

Returns

We want you to be happy with your order. If something isn’t right, get in touch and we’ll talk you through your options.

Buying for personal use

If you’re a consumer, you can change your mind and cancel your order within 14 days of receiving it. Just let us know by email, phone or post. You can use our cancellation form (PDF) if you like. Then return the items within 14 days of telling us.

• Please keep the goods unused and in their original condition while you decide. You can check them over as you would in a shop, but we may reduce your refund if they’ve been used or damaged.
• You’ll need to cover the cost of sending the goods back, unless they’re faulty.
• We’ll refund you using your original payment method. Your refund will include the cost of our standard delivery, but not any extra you paid for next-day or AM delivery.

Buying for your business

Business orders can’t be returned as standard, but please contact us and we’ll help where we can. Returns must be agreed with us in writing first. Goods need to be unused, undamaged and in a condition we can resell. We’ll let you know about any collection, carriage or restocking charges before you agree to go ahead.

Not sure what you need? Our Business Support team can help you choose the right product and arrange samples before you order.

Made-to-order, printed or specially sourced items

Because these are made or sourced especially for you, they can’t be cancelled or returned unless they’re faulty.

Faulty, damaged or incorrect items

We’re sorry! Please contact us and we’ll put it right. This doesn’t affect your statutory rights.

For full details, please read our Terms & Conditions. For questions about our products, see our FAQs.

Delivery & returns FAQs