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Privacy Policy
Last Updated On 29th-Oct-2026
Effective Date 29th-Oct-2026
ITP Packaging Ltd ("ITP Packaging", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation, place an order, open or operate a credit account, subscribe to marketing communications or otherwise deal with us.
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Who we are
ITP Packaging Ltd is the controller responsible for the personal information described in this Privacy Policy.
ITP Packaging Ltd
22-24 Slaidburn Industrial Estate
Southport
Merseyside
PR9 9YF
United KingdomCompany number: 08346517
Email: hello@itppackaging.com
Telephone: 0333 987 4565If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
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Personal information we collect
The personal information we collect depends on how you interact with us.
It may include:
- your name;
- company or organisation name;
- job title or role;
- billing and delivery addresses;
- email address;
- telephone or mobile number;
- account and login information;
- quotation, enquiry and order information;
- products purchased and transaction history;
- purchase orders and other commercial documentation;
- correspondence between you and ITP Packaging;
- customer service enquiries, complaints and claims;
- payment and transaction information;
- information required to assess or administer a credit account;
- marketing preferences;
- information you provide when completing forms on our website;
- IP address, browser, device and website usage information; and
- cookie and similar technology information where applicable.
Where payments are processed by a third-party payment provider, we may receive information confirming the transaction without receiving or storing your complete payment card details.
We do not intentionally collect more personal information than is reasonably necessary for the relevant purpose.
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How we collect personal information
We may collect personal information:
Directly from you
This includes information you provide when you:
- place an order;
- request a quotation;
- contact us by telephone, email or through our website;
- create an online account;
- apply for a credit account;
- correspond with our employees;
- raise a customer service enquiry or complaint;
- subscribe to marketing communications; or
- otherwise provide information to us in the course of doing business.
Automatically
When you use our website, certain technical information may be collected automatically through cookies and similar technologies.
More information about this is available in our Cookie Policy.
From third parties or public sources
We may also obtain information from third parties or publicly available sources where lawful and appropriate. These may include:
- your employer or another person within your organisation;
- credit reference and business information providers;
- Companies House and other public registers;
- company websites;
- payment providers;
- delivery and logistics providers; and
- other suppliers or business partners involved in fulfilling an order or managing our relationship with you.
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How and why we use your personal information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on the performance of a contract, steps taken before entering into a contract, compliance with a legal obligation, our legitimate interests or your consent.
The principal ways in which we use personal information are set out below.
Processing enquiries and quotations
We use personal information to:
- respond to enquiries;
- prepare and provide quotations;
- discuss product requirements;
- provide product information; and
- communicate with prospective customers.
Our lawful basis will normally be taking steps at your request before entering into a contract or our legitimate interest in responding to business enquiries and developing customer relationships.
Processing and fulfilling orders
We use personal information to:
- process orders;
- take and administer payments;
- arrange delivery or collection;
- provide order confirmations and invoices;
- communicate about orders;
- manage returns where applicable; and
- provide after-sales support.
Our lawful basis will normally be performance of a contract or taking steps before entering into a contract.
Where the customer is a company or other organisation and we are dealing with an employee or representative, we may instead rely on our legitimate interest in administering our contractual relationship with that organisation.
Customer and credit accounts
Where a customer requests credit facilities, we may use information to:
- assess an application;
- carry out appropriate credit or business checks;
- establish and administer credit limits and payment terms;
- manage customer accounts;
- monitor outstanding balances; and
- recover sums due to us.
Our lawful basis is our legitimate interest in managing commercial and credit risk, administering customer accounts and recovering amounts lawfully owed to us.
Accounting, tax and legal records
We process and retain certain information for:
- accounting;
- VAT and taxation;
- audit;
- financial reporting;
- regulatory compliance; and
- other legal record-keeping requirements.
Our lawful basis is compliance with our legal obligations and, where appropriate, our legitimate interest in maintaining proper business records.
Customer service, complaints and claims
We may use personal information to:
- answer queries;
- investigate complaints;
- handle product or delivery issues;
- investigate claims;
- establish relevant facts;
- exercise our legal rights; and
- respond to or defend legal claims.
Our lawful basis will normally be our legitimate interests in providing customer service, resolving disputes, protecting our business and establishing, exercising or defending legal rights.
Fraud prevention, security and protection of our business
We may process information where reasonably necessary to:
- prevent or investigate fraud;
- protect our website and IT systems;
- protect our employees, customers and business;
- detect misuse of our services; and
- establish or enforce our contractual and legal rights.
Our lawful basis is our legitimate interest in protecting our business, systems, customers and commercial interests and, where applicable, compliance with legal obligations.
Website operation and analytics
We may use information about use of our website to:
- operate and maintain the website;
- understand how visitors use it;
- identify technical problems;
- measure website performance;
- improve navigation, content and user experience; and
- measure the effectiveness of our marketing.
Where cookies or similar technologies require consent, we will rely on your consent. Other limited processing may be undertaken where permitted by law on the basis of our legitimate interests.
Please see our Cookie Policy for more information.
Marketing
We may use business contact information to communicate with customers and prospective customers about products, services, offers or information that we reasonably believe may be relevant to them.
Depending on the recipient and method of communication, we may rely on our legitimate interests or consent and will comply with applicable UK data protection and electronic marketing laws.
You can ask us to stop sending direct marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at hello@itppackaging.com.
We will retain sufficient information to record an opt-out so that we can respect your preference in the future.
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Our legitimate interests
Where we rely upon legitimate interests, these may include:
- operating and developing our business;
- responding to business enquiries;
- managing relationships with customers and suppliers;
- administering contracts and customer accounts;
- assessing and managing commercial and credit risk;
- maintaining accurate business records;
- recovering debts;
- preventing fraud;
- protecting our systems and business;
- improving our website and services;
- providing appropriate customer service;
- communicating appropriately with business customers and contacts; and
- establishing, exercising or defending legal rights.
Where required, we consider whether our interests are overridden by your rights and interests before relying on this lawful basis.
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Where providing information is necessary
Certain personal information is required for us to enter into or perform a contract with you.
For example, we normally require appropriate contact, billing and delivery information to process and fulfil an order.
If required information is not provided, we may be unable to:
- provide a quotation;
- accept or fulfil an order;
- provide credit facilities;
- arrange delivery;
- process a payment; or
- provide other requested services.
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Who we share personal information with
We do not sell personal information.
We may share personal information where reasonably necessary with organisations that assist us in operating our business or providing our products and services.
These may include:
- couriers, hauliers, pallet networks and other logistics providers;
- payment processors, banks and financial service providers;
- website, ecommerce and hosting providers;
- IT, software, cloud storage and cybersecurity providers;
- customer relationship management and business management systems;
- email and communications providers;
- analytics and advertising providers;
- credit reference, business information and fraud prevention providers;
- manufacturers, suppliers or service providers where necessary to fulfil or support an order;
- accountants, auditors, insurers, solicitors and other professional advisers;
- debt collection agencies or legal representatives where amounts are overdue;
- HM Revenue & Customs, courts, regulators and public authorities where required by law; and
- prospective purchasers, investors or advisers in connection with a sale, merger, restructuring or transfer of our business or assets.
Where another organisation processes personal information on our behalf, we require appropriate contractual and security arrangements where required by law.
We only provide information reasonably necessary for the relevant purpose.
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Deliveries and third-party delivery addresses
Where a customer asks us to deliver goods to another person, company or site, the customer is responsible for ensuring that it is entitled to provide us with the relevant contact and delivery information.
We may provide delivery information, including names, telephone numbers and delivery addresses, to couriers, hauliers and other logistics providers where necessary to fulfil the order.
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International transfers
Some of the organisations that provide services to us may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.
Depending on the destination and circumstances, this may include reliance on:
- UK adequacy regulations;
- an approved international data transfer mechanism;
- the UK International Data Transfer Agreement;
- the UK Addendum to approved standard contractual clauses; or
- another lawful transfer mechanism.
Additional information about safeguards applying to a particular transfer may be requested by contacting us.
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How long we keep personal information
We do not keep personal information for longer than reasonably necessary.
Different retention periods apply depending on the nature of the information, the purpose for which it was collected and any applicable legal, regulatory, accounting or contractual requirements.
As a general guide:
Orders, invoices and accounting records
Records forming part of our accounting, VAT, tax and financial records will normally be retained for at least six years, or for longer where required by law or where another legitimate reason applies.
Customer and supplier records
Customer and supplier information may be retained for the duration of our business relationship and for an appropriate period afterwards to maintain records of transactions, provide support and deal with subsequent queries.
Quotations and enquiries
Information relating to enquiries and quotations may be retained for a reasonable period to enable us to respond to follow-up enquiries and maintain appropriate commercial records.
Contracts, complaints and claims
Information relevant to contracts, disputes, complaints or potential legal claims may be retained for as long as reasonably necessary in light of applicable limitation periods and the circumstances of the matter.
Marketing information
Marketing information may be retained while we have a relevant business relationship or legitimate reason to communicate with you.
Where you opt out of marketing, we may retain limited information on a suppression list so that we can ensure your preference continues to be respected.
Website and analytics information
Retention periods for cookies and analytics information vary according to the technology used. Further details are available in our Cookie Policy.
We may retain information for longer where required by law, a regulator, an investigation or legal proceedings.
Where information is no longer required, we will delete it, anonymise it or otherwise dispose of it appropriately.
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Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising technologies, may only be used where you have provided the necessary consent.
You can manage your cookie preferences using the cookie controls available on our website.
For more information about the cookies we use, their purposes and their duration, please see our Cookie Policy.
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Direct marketing and your right to object
You have the right to object at any time to the use of your personal information for direct marketing purposes.
If you ask us to stop using your information for direct marketing, we will do so.
You can unsubscribe by:
- selecting the unsubscribe option in a marketing email; or
- contacting us at hello@itppackaging.com.
We may keep your email address or other limited information on a suppression list to ensure that we do not resume marketing to you inadvertently.
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Your data protection rights
Depending on the circumstances and the lawful basis on which we are processing your information, you may have the following rights.
Right of access
You may ask us whether we hold personal information about you and request a copy of that information.
Right to rectification
You may ask us to correct personal information that is inaccurate or complete information that is incomplete.
Right to erasure
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute. For example, we may need to retain information to comply with legal obligations or establish, exercise or defend legal claims.
Right to restrict processing
In certain circumstances, you may ask us to restrict how we use your personal information.
Right to object
You may have the right to object to processing based on legitimate interests.
As explained above, you have an absolute right to object to the use of your personal information for direct marketing.
Right to data portability
Where the relevant legal requirements are met, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to withdraw consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Not all rights apply in every circumstance. We may need to verify your identity before acting on a request.
To exercise any of your data protection rights, contact:
We will respond in accordance with applicable data protection law.
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Security
We take appropriate technical and organisational measures designed to protect personal information against:
- accidental or unlawful destruction;
- loss;
- alteration;
- unauthorised disclosure; and
- unauthorised access.
Access to personal information is restricted where appropriate to employees, contractors and service providers who require it for legitimate business purposes.
Although we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
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Links to other websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by the relevant organisation when visiting another website.
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Complaints
If you have concerns about how we use your personal information, please contact us in the first instance so that we have an opportunity to investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Further information is available from the ICO at ico.org.uk.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- the way we process personal information;
- the services and technologies we use; or
- applicable law and regulatory guidance.
The latest version will be published on this page and the “Last Updated On” date will be amended.
Where a change is significant, we may also bring it to your attention by other appropriate means.
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Contact us
If you have any questions about this Privacy Policy, wish to exercise a data protection right or have a concern about how your information is being used, please contact:
ITP Packaging Ltd
22-24 Slaidburn Industrial Estate
Southport
Merseyside
PR9 9YF
United KingdomEmail: hello@itppackaging.com
Telephone: 0333 987 4565