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Terms & Conditions
Last Updated On 29th-Oct-2026
Effective Date 29th-Oct-2026
These terms apply to purchases made through the ITP Packaging website. Some provisions apply only to Consumers and some only to Business Customers. Please read the relevant sections before placing an order.
Orders placed on a credit account or offline (by phone, email or purchase order) are covered by our Sale of Goods Terms & Conditions.
About us and how to contact us
1.1 The website is operated by ITP Packaging Ltd, a company registered in England and Wales under company number 08346517, with its registered/business address at 22-24 Slaidburn Industrial Estate, Slaidburn Crescent, Southport, Merseyside, PR9 9YF.
1.2 You can contact us by email at hello@itppackaging.com or by telephone on 0333 987 4565.
1.3 In these terms, “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession. “Business Customer” means any person purchasing wholly or mainly for business purposes. “Goods” means the products ordered from us.
These terms and other policies
2.1 These terms govern contracts for Goods ordered through our website. Our Privacy Policy explains how we use personal information. Our Delivery and Returns information provides practical information about carriage and returns but, if there is any conflict concerning contractual rights or obligations, these terms prevail.
2.2 If you are a Business Customer, clauses expressly stated to apply to Business Customers form part of the Contract. If you are a Consumer, your statutory rights are not affected by these terms.
Placing an order and when a contract is formed
3.1 The website, product listings and prices are invitations to treat and are not offers capable of acceptance by you.
3.2 When you place an order and submit payment, you make an offer to buy the Goods. Our automated order acknowledgement confirms receipt only and does not constitute acceptance.
3.3 We accept your offer, and a binding contract is formed, only when we dispatch the Goods and send you confirmation that they have been dispatched, unless we expressly accept the order earlier in Writing.
3.4 If an order contains Goods dispatched separately, a separate contract is formed for each dispatch when the relevant Goods are dispatched.
3.5 We may decline an order before acceptance for any lawful reason, including unavailability, suspected fraud, an error in product or pricing information, inability to deliver to the requested location, an exceptional delivery requirement, or because the order cannot reasonably be fulfilled as submitted. If we have taken payment, we will refund the affected amount.
Product information and accuracy
4.1 We take reasonable care to describe and display Goods accurately. However, product images are illustrative and colours may vary. Dimensions, weights, capacities and other measurements are approximate unless expressly stated otherwise.
4.2 We may correct typographical, clerical, technical, system, data-feed, promotional, calculation or other obvious errors on the website or in an order acknowledgement before accepting an order.
4.3 If there is a material error in the description or specification of Goods before acceptance, we may contact you with corrected information and invite you to place or confirm a revised order, or we may cancel the affected item and refund any payment taken.
Prices and obvious pricing errors
5.1 The price shown at checkout is inclusive of VAT where applicable unless the website clearly states otherwise. Delivery charges are shown separately where applicable.
5.2 Despite our reasonable efforts, Goods may occasionally be incorrectly priced. We are not required to accept an order at an incorrect price where the error is obvious and could reasonably have been recognised as a pricing error.
5.3 If we identify a pricing error before acceptance, we may cancel the affected item and refund it, or contact you and offer the Goods at the correct price. We will not charge the corrected price unless you expressly agree to it.
5.4 Once we have accepted an order by dispatch, the agreed price will not be increased because of a pricing error discovered afterwards, except where the law permits otherwise and you agree to the change.
Delivery charges and exceptional carriage
6.1 Standard delivery charges, where applicable, are calculated using the information available to our website at checkout.
6.2 Some orders may require additional or specialist carriage because of the Goods, quantity, dimensions, weight, pallet requirements, delivery postcode, offshore or remote location, restricted access, timed delivery or other exceptional circumstances.
6.3 If the website has materially under-calculated the delivery charge or the order requires exceptional carriage, we may contact you before accepting the order with the correct delivery charge. You may accept and pay the revised delivery charge or cancel the affected order for a full refund. We will not dispatch the order at the revised charge unless you agree to it.
6.4 We may decline an order where we cannot reasonably arrange delivery to the requested location. Any payment taken for the affected Goods and delivery will be refunded.
Payment
7.1 Payment is taken or authorised when you place your order using the payment methods offered at checkout. Taking payment does not itself mean that we have accepted your order.
7.2 If we do not accept all or part of your order, we will refund the amount taken for the affected Goods and any associated delivery charge that is no longer applicable.
7.3 You must provide complete and accurate payment, billing and contact information. We may refuse or cancel an order where payment is not authorised or where we reasonably suspect fraud or misuse.
Delivery
8.1 We will deliver to the address stated in your order. You are responsible for ensuring that the address, postcode, contact details and access information are correct.
8.2 Delivery dates and times are estimates unless we expressly agree otherwise. For Consumers, this does not affect any statutory rights relating to delivery within an agreed period or, where no period is agreed, within the period required by law.
8.3 If delivery fails or must be rerouted because you supplied incorrect or incomplete delivery information, or because access or unloading arrangements you were responsible for are unavailable, we may charge the reasonable additional carrier and handling costs incurred. For Consumers, we will only charge costs that we are legally entitled to recover.
8.4 If you are a Business Customer, time for delivery is not of the essence unless we expressly agree otherwise in Writing.
Risk and ownership
9.1 If you are a Consumer, risk in the Goods passes to you when you, or a person identified by you other than the carrier, takes physical possession of the Goods, except where you commission a carrier not offered by us, in which case the applicable statutory rules apply.
9.2 If you are a Business Customer, risk passes on delivery to the delivery location or, where you arrange collection or your own carrier, when the Goods are handed to you or your carrier.
9.3 For Consumer purchases paid in full at checkout, ownership passes when the Goods are delivered. For Business Customers supplied on any separate credit arrangement, any retention-of-title terms expressly agreed with us continue to apply.
Consumer cancellation rights
10.1 If you are a Consumer buying at a distance, you will generally have a legal right to cancel the Contract from the date it is formed until 14 days after the day on which you receive the Goods, subject to statutory exceptions.
10.2 To cancel, you must tell us clearly that you wish to cancel, for example by email or post. You may use the model cancellation form in clause 19, but you do not have to.
10.3 The cancellation right does not apply to Goods made to your specifications or clearly personalised, and may not apply to other categories excluded by law.
10.4 If you cancel after receiving the Goods, you must return them without undue delay and no later than 14 days after telling us you wish to cancel. Unless we agree otherwise or the Goods are faulty, you are responsible for the direct cost of return.
10.5 We may reduce the refund to reflect a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
10.6 We will make any refund due within the period required by law using the same payment method unless agreed otherwise. Where required by law, the refund includes the cost of our least expensive standard delivery option, but not the additional cost of any enhanced delivery method you selected.
Returns by Business Customers
11.1 Business Customers do not have the Consumer cancellation right in clause 10.
11.2 Non-defective Goods may only be returned by a Business Customer with our prior written agreement. We may impose reasonable conditions including that the Goods are unused, undamaged and in resalable condition and may charge reasonable collection, carriage and restocking costs disclosed before the return is agreed.
11.3 Made-to-order, bespoke, modified, printed or specially procured Goods cannot be cancelled or returned by a Business Customer once we have committed to manufacture, procurement or modification, except where the Goods are defective or we agree otherwise in Writing.
Problems with Goods – Consumers
12.1 If you are a Consumer, we are under a legal duty to supply Goods that conform to the Contract. Your statutory rights under the Consumer Rights Act 2015 and other applicable consumer legislation are not affected.
12.2 If you believe Goods are faulty, damaged or misdescribed, please contact us at hello@itppackaging.com or 0333 987 4565. Where the law requires us to bear reasonable return or collection costs for non-conforming Goods, we will do so.
Business Customer suitability, compatibility and inspection
13.1 This clause applies only to Business Customers.
13.2 Unless we expressly confirm suitability for a particular application in Writing, you are responsible for determining whether the Goods are suitable and compatible with your intended use, contents, substance, process, filling method, storage conditions, transport conditions, temperature, pressure, handling method and regulatory requirements.
13.3 If you seek advice about chemical or product compatibility, you must provide complete and accurate information including, where relevant, the substance, concentration, formulation, Safety Data Sheet, operating/storage temperatures and exposure period. Compatibility charts, technical information and general recommendations are guidance only unless we expressly confirm suitability in Writing.
13.4 You should carry out appropriate testing, validation and risk assessment before filling, processing, transporting or placing the Goods into service.
13.5 You must inspect Goods promptly after delivery and notify us of visible transit damage, shortages or incorrect Goods within 3 Business Days. Latent defects must be notified promptly after discovery. You must preserve affected Goods and packaging and give us a reasonable opportunity to inspect them before alteration or disposal, where practicable.
13.6 Nothing in this clause excludes or restricts liability to an extent that would be unlawful or unreasonable under applicable law.
Liability to Business Customers
14.1 This clause applies only to Business Customers.
14.2 Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979, or any liability that cannot lawfully be limited or excluded.
14.3 Subject to clause 14.2, we are not liable for loss of profit, revenue, business, production, anticipated savings, goodwill, data or use, or for indirect or consequential loss.
14.4 Subject to clause 14.2, our total aggregate liability arising out of or in connection with the Contract will not exceed the total price paid or payable for the Goods under the Contract giving rise to the claim.
14.5 These exclusions and limitations apply only to the fullest extent permitted by law and, where applicable, subject to the requirement of reasonableness under the Unfair Contract Terms Act 1977.
Liability to Consumers
15.1 This clause applies only to Consumers.
15.2 We are responsible for losses you suffer that are a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill, but we are not responsible for losses that were not foreseeable.
15.3 We only supply Goods to Consumers for domestic and private use. If you use Goods for a commercial, business or resale purpose, the Business Customer provisions will apply to the extent permitted by law.
15.4 Nothing in these terms excludes or limits liability where it would be unlawful to do so or affects rights which cannot legally be excluded.
Events outside our reasonable control
16.1 We are not responsible for delay or failure caused by events outside our reasonable control. If such an event materially delays delivery, we will contact you as soon as reasonably practicable and take reasonable steps to minimise the delay.
16.2 If you are a Consumer, your statutory cancellation or termination rights arising from a serious delay are not affected.
Website use and intellectual property
17.1 The website and its content are owned by or licensed to ITP Packaging Ltd. You may use the website for lawful personal or business purchasing purposes but may not copy, reproduce, distribute or commercially exploit our content without permission except where the law allows.
17.2 Website content is provided for general information and product selection. Technical or compatibility information should not be treated as professional or application-specific advice unless we expressly confirm it in Writing.
General legal terms
18.1 We may update these terms from time to time. The terms in force when you place your order apply to that order, subject to any change required by law.
18.2 If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A delay in exercising a right is not a waiver.
18.3 No person other than you and us has any right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.
18.4 If you are a Business Customer, the Contract and any non-contractual obligations are governed by English law and the courts of England and Wales have exclusive jurisdiction.
18.5 If you are a Consumer, English law applies, but you retain any mandatory protections available under the law applicable to you. You may bring proceedings in the courts permitted by applicable consumer law.
Model cancellation form for Consumers
Complete and return the form below only if you are a consumer and wish to cancel the contract.
Contact details
20.1 Questions, complaints and notices may be sent to hello@itppackaging.com, by telephone to 0333 987 4565, or by post to 22-24 Slaidburn Industrial Estate, Slaidburn Crescent, Southport, Merseyside, PR9 9YF.
20.2 Our Privacy Policy is available on our website and explains how we process personal information.